How Do We Pack Your Order?
- We ensure your item (s) are well-packed with the appropriate packaging material. Ensure item (s) arrive to you in safety.How do we pack your order?
p> DOA (Toys and Hobbies Products Defective On Arrival)
If the product arrived broken please contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). Then follow the 3-day buyer guarantee.
Because these items are high-value, we may ask you to send back the defective item. When you return the item, it should come with accessories such as the cable, charger, and battery. If an item is missing we will ask you to pay for them. 3 Days Dislike Toys and Hobbies Products
If you dislike the item for any reason, you can contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). You need to provide photos or videos to show us the item is in the same condition as it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition, the item should be returned to us. You need to pay the full cost of shipping the item back to us and the original shipping paid to you the item to you. We will refund the price you paid after we have received the item, checked the condition and made sure the original items are included.
Note: During the return shipping you are responsible for any customs charges or tariffs to return the item. In these cases, we will deduct the taxes we need to pay from the refund you will receive.
Broken Within 3 Days
If the problem can be solved by other ways like upgrading the system or spare parts we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Broken After 3 Days
Broken After 3 Days
Broken After 3 Days If the item is faulty after 3 days after delivery or 30 days after shipment, we will not provide any refund, resend or repair service. We will only provide advisory services to help you solve the problem.
1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective item back to us. We will not be responsible for your return if you ship it back to us according to the return address on the original parcel we sent you.
2. Under all of the above situations any resend or refund will be made only after we get the returned item, confirm the item in good condition and confirm the problems are the same manufacturing or shipping problems that the customers described.
3. The shipping fee for sending the item back to us will be paid by customers except for DOA and broken within 3 days situations.
4. Please send your request to the customs office of DHL, UPS, TNT, FEDEX. If we can not receive the item we can not arrange replacement or repair.
5. We advise you to put a note in the returned package that includes the following details:
1) Your order number; . This note will help expedite our processing time.