Less than one month after he left his CEO role at Expedia to join the ride-hailing giant, Khosrowshahi is now dealing with a crisis in London, where the city's transportation authority said Friday it won't renew Uber's license to operate because the service is not "fit and proper". While the London mayor was responding to a petition by charge.org, he noted that Uber has 21 days to appeal the decision by TFL.
"Obviously I am pleased that he has acknowledged the issues that Uber faces in London", he said in a statement.
The licence expires on 30 September but TfL has stated Uber and its 40,000 drivers can continue to work in the capital until any appeal process is exhausted.
But Fred Jones, who oversees Uber's operations in a number of cities across the United Kingdom and Ireland, pushed back on that claim, telling the BBC that Uber drivers have to pass the same safety checks as black cab and minicab drivers in London.
And despite the controversy surrounding the unreported sexual assaults by drivers, a considerable amount of Londoners are siding with Uber.
Uber responded: "As shared with TfL, an independent review found that "Greyball" has never been used or considered in the United Kingdom for the purposes cited by TfL".
In the wake of London's bombshell decision last week to deny Uber's licence renewal, the embattled company's new CEO has struck a conciliatory tone. And if Uber is officially banned from London in a similar way that Uber and Lyft were banned from Austin, then similar apps starting up in the area will likely occur.
The letter is more even-keeled than an internal note to employees that Khosrowshahi sent on Friday.
Due to that, Uber will be leaving and ceasing operations entirely in London.
"In the short term, expect plenty of PR, but the prospects of the culture changing while Kalanick is still there are slim", he said. The implications of this choice go far beyond London. But he also invited Khosrowshahi to meet with TfL. He can not simply cast doubts about "whether we did everything that is being said about us in London". "I can't say at this early stage whether there is a lesson, and I would also like to see a little bit more fleshed out about the reasons for the non-renewal, which I think will be forthcoming as the case gets litigated". The company said it conducts thorough background checks of drivers and had made several changes to improve safety. Greyball was created to identify law enforcement officials, and show them a fake app interface that made it much harder to book rides. I personally met with the president of Croatia to apologize on behalf of the company for the deaths of 23 people in his country. It has emerged that there has not been a single meeting has taken place this year with the regulator in regard to its licence, it's understood, in a sign of the diminishing relations between the two sides.
German auto giant Daimler recently announced plans to debut an on-demand shuttle service with its Mercedes-Benz vans and Via's carpooling technology in a separate venture, a major move to transform it from a traditional vehicle company into a "mobility" business.