They didn't know how she'd fallen out of the ride. Her little brother sat next to her in the green two-person pod, crying hysterically for help, saying he couldn't hold on.
The girl fell from the vehicle and struck a tree before landing in the crowd, authorities said.
The girl was taken to the hospital.
Lt. Steven Stockdale says she hit a tree before landing in a crowd of park guests and employees who had gathered underneath the ride in an attempt to catch her. He said he had been standing nearby waiting to photograph his own family members, who were in a later gondola on the same ride.
Bystanders then told the girl to wiggle loose after she said she was being choked by the bar on the chair. She remains in stable condition with no serious injuries, police said.
A 47-year-old man from Schenectady, New York, was treated for a back in jury and released from Glens Falls Hospital, the sheriff's office said. The ride was stopped by the operator after being formed about a rider in distress, officials said.
The ride has since been closed in order to carry out additional safety checks, however, officials confirm that it seemed to be working properly.
"The safety and security of our guests is our top priority", park spokeswoman Jessica Hansen told the Post-Star in an email.
While parkgoers did manage to bring the situation to a safe conclusion before anything truly awful could happen, Six Flags contends that it does have an action plan for responding to ride malfunctions.