United Airlines won't use police to remove overbooked passengers - CEO

Posted April 20, 2017

According to a spokeswoman for the nonprofit group, United informed the World Affairs Council that Oscar Munoz was canceling his speech on "The Changing Dynamics of Commercial Aviation" because of "unfolding circumstances".

Delta Air Lines Inc. United said that it needed to "reaccommodate" the passengers in order to seat their own employees traveling to Louisville, Kentucky. If the airline can rebook the passenger and get him to his destination within an hour of his originally scheduled arrival time, no compensation is required.

Federal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up. You saw us at a bad moment. He said that plane seats are perishable commodities - once the door has been closed, seats on a flight can't be sold and lose all value. They also don't want to bump customers who will then miss their connecting flight, requiring complex and expensive re-booking. "This can never happen again on a United Airlines flight".

Before they began picking names, United offered passengers Dollars 400 and a hotel room to give up their seats, the Louisville Courier-Journal reported.

"They take the bait. and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.

Munoz later rowed back on that stance in a public statement, describing Dao's removal as a "truly horrific event" and offering him his deep apologies. "It's kind of like musical chairs, whoever's left standing is out of luck", said Snyder.

Four people were asked to leave the aircraft on Sunday.

The company sought to quell the uproar over the incident by also announcing that it would no longer ask police to remove passengers from full flights.

The attorneys want cockpit voice recordings, passenger and employee and crew lists, incident reports and the city Aviation Department's personnel reports for the police who removed Dao from the plane. He said was working on legislation to increase passengers' rights.

Mr Munoz called the incident a "system failure" and said United would reassess its procedures for seeking volunteers to give up their seats when a flight is full. It gave few details.

There's a lot that is still unclear about the incident, like why the crew couldn't take the next flight that day or whether the flight was ever overbooked.

Neeleman agreed that the difficulty in this case was trying to bump passengers after the plane had boarded. United is the dominant carrier at New Jersey's largest airport, which is in Newark. USA airlines bumped 40,000 passengers previous year, not counting those who volunteered to give up their seats.