United Airlines, city agree to preserve evidence in Dao incident

Posted April 20, 2017

CHICAGO It would be illegal for IL state or local government employees to forcibly remove travelers from flights under a bill introduced by a lawmaker on Monday after a United Airlines passenger was violently dragged from an aircraft last week.

The poll by Morning Consult asked 1,849 people a few days after the United incident if they would book a United Airlines or American Airlines flight from New York City to Chicago under certain conditions.

Dao, 69, of Elizabethtown, Ky., was one of four passengers picked to be bumped from a flight from Chicago's O'Hare International Airport to Louisville, Ky.to make room for airline employees added to the flight shortly before it departed April 9. Video of the incident quickly went viral, causing worldwide outrage.

The latest of these include a United passenger who said he was stung by a scorpion after it dropped on him from an overhead bin and a couple booted off a United flight while on their way to their wedding in Costa Rica after they changed seats.

United says that the change is designed so that the Dao incident will 'never happen again'. The goal is to avoid having to find a seat for a crew member after all passengers have already boarded.

The incident sparked outrage among other passengers as well as on social media.

Several cellphone videos captured Dao's removal and Department of Aviation police dragging the man - whose face was bloodied - off the plane.

All passengers on United Express flight 3411 will be compensated equal to the cost of their tickets and could take the compensation in cash, travel credits or miles, United said this week.

Now United, and all USA airlines, need to re-examine how to do it without angering, and injuring, their paying customers lest those customers take flight to friendlier skies. But no one volunteered, so the airline chose the passengers.

The passenger who was roughed up, Dr. David Dao, is weighing legal action against United, his attorney said this week.

"It is obvious from recent experiences that we need to do a much better job serving our customers", Munoz said in a statement.